Return Policy
At Numa Tactical your complete satisfaction is our number one priority. If for any reason you are unhappy with your eyewear/accessory purchase, you may return your merchandise for credit or replacement within 30 days of your purchase from numatactical.com. We'll also refund the shipping cost if the return is a result of our error.
Where should I send my return?
Numa Tactical
Internet Returns Dept
115 West 27th Street, 10th Floor, Suite 1002
New York, NY 10015
What should I include with my return?
- Complete the Numa Tactical Return Form provided with your purchase. You may also print a copy of the return form located on this page. Providing this completed form will expedite your credit.
- Package your merchandise in the original box or a sturdy corrugated container. Numa Tactical cannot be responsible for damage in shipping.
- Be sure to include a copy of your original invoice. This will expedite your credit.
- Ship in a prepaid traceable manner (UPS, Airborne, Fed Ex, Registered US mail).
- We will notify you once we have processed your credit. Credits to your credit card may take two cycles to be reflected on your statement.
What if I want to exchange my merchandise due to improper fit, color, or size? What if the wrong item was sent or ordered?
Order the new item now via our online store. Then return the original for credit utilizing the Numa Tactical Return Form and following the instructions above.
What if my merchandise is defective?
Again, we recommend that you order the replacement now via our online store. Then return the original for credit utilizing the Numa Tactical Return Form. Once we receive your return, we will inspect it for defects. If it's defective, we will issue credit for your merchandise including shipping.
For all other inquiries?
Please call customer service at 646-648-0099 if you have questions or need assistance with an order you've received. If you need to return an item, please refer to the instructions above. |
